UMUC Ventures, Board of Directors
President and Chief Executive Officer
FedEx TechConnect (FTC) is a FedEx Services subsidiary. As president and CEO of FTC, Cary Pappas oversees all aspects of providing the customer-facing voice of FedEx throughout the world including strategy, planning, technology, engineering and operations.
When customers call 1-800-Go-FedEx, they speak with a FedEx TechConnect representative or choose one of several automated options. Revenue Services is responsible for producing, adjusting and automating invoices, and managing revenue. The Global Revenue and Planning Services team provides training, engineering and a comprehensive global strategy for collection and management of revenue from the expansive FedEx portfolio of products and services worldwide.
Strategy, Planning, Engineering, Innovation & Customer Identity plots long-term global strategy, including integrated customer solutions across FedEx operating companies, and is the central source for training and engineering for more than 50 call centers throughout the world. Within Customer Services are the people who trace packages, handle claims, and work with customers to provide customized packaging solutions. Customer Services serves as a beacon for call center networks around the world, managing daily the nearly 300,000 calls originating in the U.S.
Specialized networks provide language, resolution, and customized service solutions. The newest addition to FTC is the Repair Service Center, a world-class team providing fast-cycle high quality repair and optimization services for automation and computer equipment used by FedEx and its customers.
Pappas’ genuine leadership style inspires over 3,000 FTC team members to deliver daily. Throughout his 30-plus years with FedEx, Pappas has embraced the traditions that define the renowned brand and that position FedEx as a leader in the global marketplace. The people-first philosophy on which the company was founded is integral to the FTC workplace culture. Pappas leads by example and is a proponent of servant- leadership, fully supporting his officer team and enabling management teams allowing employees to do their best work.
In turn, FTC employees work in a place that empowers them to make the best decisions from the customer’s perspective, making business with FedEx simple and easy.
Pappas joined FedEx in 1983 as a courier in Dallas. Over the course of his FedEx career he has held many leadership positions in the company. Having earned his Bachelor’s degree in Marketing Transportation from the University of Memphis, Pappas is a seven-time recipient of the prestigious Five Star Award, the highest recognition bestowed by FedEx.